Shipping & delivery
This item will be posted to you by Gift Success or our trusted UK based partners within 7 days of receiving payment.

Please note due to circumstances beyond our control DPD courier EU orders currently cannot be shipped. This is for zones 4,5+6 -  500g+ 

Small parcels (lower than 500g) can still be shipped through global mail.

We apologise for any inconvenience caused.

UK DELIVERIES

Please find our shipping prices below. All weights are shown on the product pages on the website.

Shipping depends on the total weight.

• - Larger items(over 1kg) will be shipped via courier APC at the standard courier shipping rate. Some fragile mosaic items and silver jewellery of higher value will be shipped via courier.
• - Shipping times given are after despatch of the order, not the day of placing.
• - Small parcel are the following size - Max L 45cm. x W 35cm. x D 16cm, if the package exceeds this then the shopping cart will charge for courier delivery (£4.95)
• We also have a Courier Express Service which is for same day dispatch of your order if placed before 1pm ( Excluding Weekends and Bank Holidays) for a additional £3.00

For whistl tracking you can do this here https://trackmyitem.whistl.co.uk/tracking please make sure your tracking has 001 on the end.

 

 

OUTLYING REGIONS

 

*Delivery can take up to 5 working days

 

**The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50,PO30 - PO41, TR(21-25), ZE

 

European Shipping

 

 

 

 

 

 

 

 

 

 

 

 

International Standard Service

Small items up to 500 grams (including packaging) can be shipped as DHL Packet Plus.  This service is tracked and signatures are available on over 80% or deliveries.

You will receive an automated email from DHL with your tracking details, you can track your order here;

https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

Please note: we are unable to send liquids by DHL packet plus (such as fragrance oils, essential oils, massage oils and room sprays).

 

Shipping Dangerous Goods

Some of our products are classed as dangerous goods (Pure Essential oils, Organic essential oils or products which contains alcohol such as Aroma Mists or Perfumes.) We can confirm that we can Ship Dangerous Goods by road ONLY. We are unable to send dangerous goods by air.

 

 

UK SHIPPING TERMS AND DETAILS

  

DESPATCH TIMES 

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3-4 working days,

UK Orders should be delivered within 3-5 working days after despatch. ( please bear in mind there may be a slight delay with royal mail especially during the current situation) so please allow up to 7 working days for delivery.

 

If Courier Express Service shipping option is chosen then orders once dispatched are delivered the next working day with APC.

 

METHODS OF DELIVERY

For UK courier orders we use the courier APC when your order is despatched  you will receive an automatic despatch email and tracking details.

Orders sent via the postal service (small parcel) are sent with Whistl (untracked).

 

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3 working days,

For orders placed after 5.30pm, the working day commences at 9am the next day.  Orders are closed at our close of business (5.00-5.30pm)

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.